merdeka Privacy Policy

This page describes what we collect when you use merdeka and how we keep that data protected. We operate a platform for sportsbook betting (Liga 1, Piala AFF, badminton, MotoGP, Premier League, Champions League), live-dealer games (blackjack, roulette, baccarat, Dragon Tiger), slots (Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, Mahjong Ways), and esports markets (Mobile Legends, Free Fire, PUBG Mobile). To deliver these services, we must collect certain personal information—your name, email, payment details, and account activity. We treat this data as confidential and apply industry-standard protections.

Our privacy commitments are centred on three principles: we collect only what's necessary to run merdeka and comply with local law; we do not sell or share your data with third parties for marketing; and we give you rights to access, correct, or request deletion of your information. This policy explains each category of data we handle, how long we retain it, and what control you have over it.

Access to our services is available only where local law permits. If you have questions about how we handle your data or wish to exercise your privacy rights, our support team is available through the merdeka platform. We update this policy from time to time; any material changes will be announced in your account.

What Data We Collect on merdeka

When you register on merdeka, we collect your email address, phone number, full name, and date of birth. During account verification (KYC), we ask for your government identity card (KTP) and proof of address. These documents are uploaded to our secure servers and are used only for identity verification and regulatory compliance—we do not use them for any other purpose.

When you deposit or withdraw on merdeka, we record your payment method details—for example, your DANA, e-wallet, mobile banking, local payment, or online payment identifier, and your bank account information for virtual-account transfers. We also log the amounts, timestamps, and outcomes of every transaction. This transactional data helps us detect fraud, resolve payment disputes, and comply with anti-money-laundering regulations.

We collect information about your gaming activity on merdeka—your bets, winnings, losses, bonuses claimed, and referrals made. We also track your IP address, device type, browser, and approximate location (based on IP geolocation). This activity data helps us personalise your experience, detect suspicious behaviour, and provide customer support.

Data we do not collect

We do not ask for your password to any other service, your social-security number, or your biometric data. We do not monitor your browsing outside merdeka or access your contacts. If you receive a request for such information, it is not from us—report it to our support team immediately.

How We Use Your Data on merdeka

We use your personal information to operate merdeka—creating your account, processing your deposits and withdrawals, paying out your winnings, and crediting bonuses and cashback. We also use it to verify your identity, comply with legal and regulatory requirements, and investigate fraud or account abuse.

We analyse your activity data to improve merdeka—for example, to understand which games are popular in Jakarta, Surabaya, Bandung, Medan, or Semarang, and to optimise our platform for faster load times and smoother gameplay. We also use aggregated data to design new promotions and features, but we never identify you personally in these analyses.

We may contact you via email or phone about your account—for example, to confirm a withdrawal, alert you to unusual activity, or inform you of new promotions. We will not contact you for marketing purposes unless you have opted in. You can manage your communication preferences in your account settings at any time.

Third-Party Processors and Data Transfers

We work with payment processors to handle e-wallet, mobile banking, local payment, online payment, e-wallet, and bank-transfer transactions. These processors may see your transaction details but cannot use them for any purpose other than processing your payment. We also use cloud-hosting providers to store our servers and databases; these providers are bound by confidentiality agreements and comply with industry-standard security practices.

Our servers and processors may be located outside your jurisdiction—for example, in Southeast Asia or other regions. By using merdeka, you consent to your data being transferred and processed in these locations. We ensure that any data transfer complies with applicable privacy laws and is protected by contractual safeguards.

We do not sell or lease your personal data to third parties. In rare cases, we may be required to disclose information by court order or legal process. If we receive such a request, we will inform you unless the law forbids us to do so.

Cookies and Tracking Technologies

We use cookies on merdeka to keep you logged in, remember your preferences, and measure site performance. Cookies are small text files stored on your device. Most are session cookies (deleted when you close your browser), but some are persistent (stored for longer). You can control cookies through your browser settings, though disabling cookies may affect your ability to use merdeka.

We also use web analytics tools to understand how users interact with merdeka—for example, which pages are visited most, how long users stay, and what device types are used. This data helps us identify issues and improve our platform. We do not use this data to identify you personally.

Your Rights and Data Deletion

You have the right to access your personal data held by merdeka. To request a copy, contact our support team with "Data Access Request" in the subject line. We will provide your information within a reasonable timeframe.

You have the right to correct inaccurate information. If your name, email, or address is wrong, log into your merdeka account, navigate to Account Settings, and update it. If you cannot correct the information yourself, our support team can assist.

You have the right to request deletion of your account and associated data. To do so, contact our support team and request account closure. We will delete your personal information within a standard timeframe, except where we are required by law to retain it (for example, transaction records for anti-money-laundering compliance).

Key takeaways

We collect your name, email, payment details, and activity data to operate merdeka and comply with law.
We use your data to verify identity, process transactions, detect fraud, and improve our platform.
We do not sell your data to third parties or use it for marketing without your consent.
You have rights to access, correct, and request deletion of your personal information.
Our servers and processors may be outside your jurisdiction; data is protected by contractual safeguards.

Data Security and Retention

We protect your data using encryption, secure servers, and access controls. Only authorised staff can access your personal information, and they are bound by confidentiality agreements. However, no security system is completely impenetrable. If you suspect your merdeka account has been compromised, change your password immediately and contact our support team.

We retain your data for as long as your merdeka account is active, plus a reasonable period afterwards for legal compliance and dispute resolution. Transaction records are kept for at least five years (as required by anti-money-laundering law). If you close your account, we delete personal data within a standard timeframe, except where retention is legally required.

Policy Changes and Contact

We may update this privacy policy from time to time to reflect changes in our practice or legal requirements. We will announce material changes in your merdeka account and give you time to review them. If you do not agree with the changes, you may close your account before the new policy takes effect.

If you have questions about this privacy policy, wish to exercise your data rights, or believe we have mishandled your information, contact our support team through the merdeka platform. Include "Privacy Inquiry" in your message and describe your concern. We will respond within a reasonable timeframe.

Your Privacy on merdeka: A Summary

Our privacy approach is straightforward: we collect only what's necessary to run merdeka safely and legally, we protect your data with industry-standard security, and we respect your rights to access, correct, and delete your information. We do not sell your data, share it with marketers, or use it for any purpose beyond operating our platform and complying with law.

Whether you're betting on Liga 1 or Piala AFF from Jakarta, playing live baccarat or Dragon Tiger from Surabaya, depositing via DANA or e-wallet from Bandung, or managing your account from anywhere in Indonesia, your personal information is handled with the same care and protection. Our commitment to privacy is as central to merdeka as our commitment to fair gaming and transparent bonuses.

Access to our services is available only where local law permits. If you have any concerns about your privacy or wish to discuss how we handle your data, reach out to our support team through the merdeka platform. We're here to answer your questions and ensure you feel confident using merdeka.